FCCPC Launches Probe Into Unresolved Customer Obligations

The Federal Competition and Consumer Protection Commission (FCCPC) has launched a probe into Uber’s exit from Nigeria, with the regulator seeking to determine whether the ride-hailing company left any customer-related obligations unresolved before shutting down its operations.

FCCPC Chief Executive Officer, Tunji Bello, disclosed this in a message to Bloomberg, saying the commission is examining the circumstances surrounding the company’s departure and its possible impact on customers.

Bello said particular attention is being paid to services that may not have been completed before Uber ended its operations.

“The commission is looking into the manner of their exit, particularly in respect of unfulfilled services to the customers,” he said.

The commission’s review could also determine whether Uber had outstanding services, refunds, complaints or other customer obligations that required resolution before its departure.

Uber ended its operations on September 2, 2026, bringing its 12-year presence in Nigeria to an end.

The decision reportedly caught some riders and drivers by surprise, particularly those who had continued to depend on the platform for transportation and income.

Uber entered the Nigerian market in 2014, beginning operations in Lagos before expanding its presence and becoming one of the major players in the country’s e-hailing industry.

The company, however, faced growing competition, particularly from Bolt, as well as broader economic pressures that affected both consumers and mobility operators.

Announcing its withdrawal, Uber said it has conducted a review of its business and decided to discontinue operations in Nigeria and Uganda while maintaining its presence in other African markets.

The company said its immediate priority is to support drivers, riders and local employees during the transition.

Uber has not publicly attributed its Nigerian exit to a single specific factor, instead pointing to changing business priorities and its investment strategy across Africa.

The departure also came amid developments involving e-hailing services at Nigerian airports, prompting speculation that a directive by the Federal Airports Authority of Nigeria (FAAN) could have influenced Uber’s decision.