Youth Help Desk Wins 2026 Civil Service Excellence Award For Service Delivery

The Youth Help Desk of the Federal Ministry of Youth Development has won the 2026 Civil Service Excellence Award for outstanding and citizen-focused service delivery.

The award was presented on August 15, 2026, by the Office of the Head of the Civil Service of the Federation (OHCSF) in recognition of the Help Desk’s responsive, accountable and innovative approach to addressing the needs of Nigerian youths.

The Permanent Secretary of the Ministry, Dr Maryam Ismaila Keshinro, received the award on behalf of the Minister of Youth Development, Comrade Ayodele Olawande, and the ministry.

Established in 2024 in line with SERVICOM standards, the Youth Help Desk was created to bridge the gap between government and young Nigerians by providing a platform for information, assistance, complaints and timely resolution of issues.

The ministry said the initiative has received more than 5,000 citizen requests and resolved over 4,100 cases since its establishment.

Keshinro described the recognition as a reflection of the dedication and professionalism of the ministry’s workforce and the impact of the Help Desk.

“It is a significant recognition of the dedication and commitment of our officers and the impact of the Youth Help Desk in providing responsive and citizen-centred services,” she said.

She said the award would motivate the ministry to further strengthen the platform and improve its approach to service delivery.

“This award is not only an honour but also a responsibility to do more. We will continue to improve our systems, listen to our citizens and ensure that Nigerian youths receive efficient, accessible and responsive government services.”

The OHCSF commended the Youth Help Desk for “setting a benchmark for excellent performance and a legacy of transformative impact.”